Privacy Policy

Effective Date: 8.26.2025
Last Updated: 8.26.2025

Introduction

At SAILIFILM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, purchase our color-changing car films, or interact with our services.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Personal Information You Provide to Us

Contact Information:

  • Name (first and last name)
  • Email address
  • Phone number
  • Mailing address and shipping address

Account Information:

  • Account credentials (username and password)
  • Account preferences and settings
  • Order history and purchase preferences

Payment Information:

  • Credit card numbers and payment card information
  • Billing address
  • Payment transaction details
  • Financial information necessary to process payments

Communication Information:

  • Messages you send to our customer service team
  • Survey responses and feedback
  • Reviews and testimonials
  • Inquiries about products or services

Professional Information:

  • Job applications and resumes
  • Professional qualifications and experience
  • References and employment history

Information We Collect Automatically

Website Usage Information:

  • Pages visited and time spent on pages
  • Links clicked and navigation patterns
  • Search queries and product views
  • Date and time of website visits
  • Referring websites and exit pages

Device Information:

  • Device type (computer, mobile device, tablet)
  • Operating system and browser type
  • IP address and general location information
  • Screen resolution and device identifiers
  • Mobile network information

Cookies and Tracking Technologies:

  • Browser cookies and similar technologies
  • Web beacons and pixel tags
  • Session information and preferences
  • Analytics and performance data

How We Collect Your Personal Information

We collect your personal information through various methods:

Direct Collection:

  • When you create an account on our website
  • During the checkout and payment process
  • When you subscribe to our newsletter or marketing communications
  • When you contact our customer service team
  • When you request product quotes or information
  • When you participate in surveys, contests, or promotions
  • When you submit job applications
  • When you leave product reviews or testimonials

Automatic Collection:

  • Through cookies and tracking technologies when you use our website
  • Via analytics tools that monitor website performance and user behavior
  • Through social media interactions and integrations

Third-Party Sources:

  • Credit reporting agencies for payment verification
  • Shipping and logistics partners for delivery information
  • Marketing partners and affiliate networks
  • Social media platforms (when you interact with our content)
  • Government agencies and law enforcement (when legally required)

How We Use Your Information

SAILIFILM uses your personal information to:

Order Processing and Customer Service:

  • Process and fulfill your orders for car films and related products
  • Handle payment transactions and billing
  • Manage shipping and delivery of products
  • Provide customer support and respond to inquiries
  • Process returns, exchanges, and warranty claims

Account Management:

  • Create and maintain your customer account
  • Verify your identity and prevent fraud
  • Personalize your shopping experience
  • Save your preferences and order history

Marketing and Communications:

  • Send promotional emails about new products and special offers
  • Provide updates about your orders and account
  • Share information about SAILIFILM news and events
  • Conduct market research and customer satisfaction surveys

Website Improvement:

  • Analyze website usage to improve functionality
  • Optimize product recommendations and search results
  • Enhance user experience and website performance
  • Develop new features and services

Legal and Compliance:

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud and unauthorized transactions
  • Enforce our terms of service and policies
  • Respond to legal requests and court orders

How We Share Your Information

SAILIFILM may share your personal information in the following circumstances:

Service Providers:

  • Payment processors (Shopify Payments, PayPal, Stripe, etc.)
  • Shipping and logistics companies for order delivery
  • Email marketing platforms for communications
  • Web hosting and cloud storage providers
  • Analytics and marketing technology partners

Business Transfers:

  • In connection with mergers, acquisitions, or sale of business assets
  • During corporate restructuring or reorganization

Legal Requirements:

  • To comply with applicable laws and regulations
  • In response to legal process, court orders, or government requests
  • To protect the rights, property, and safety of SAILIFILM, customers, and others
  • To investigate and prevent fraud or illegal activities

With Your Consent:

  • When you explicitly authorize us to share information
  • For purposes you have specifically approved

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

SAILIFILM implements appropriate technical and organizational measures to protect your personal information:

Security Measures:

  • SSL encryption for data transmission
  • Secure payment processing through certified providers
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • Data backup and disaster recovery procedures

Shopify Security: Our website is hosted on Shopify, which provides enterprise-level security features including:

  • PCI DSS compliance for payment processing
  • Regular security updates and monitoring
  • Secure data centers and infrastructure
  • Advanced fraud detection systems

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability:

  • Request access to your personal information
  • Receive a copy of your data in a portable format

Correction and Updates:

  • Update or correct inaccurate personal information
  • Modify your account preferences and settings

Deletion:

  • Request deletion of your personal information (subject to legal requirements)
  • Close your account and remove associated data

Marketing Preferences:

  • Unsubscribe from marketing emails at any time
  • Opt out of promotional communications
  • Manage cookie preferences

Data Processing:

  • Object to certain types of data processing
  • Restrict processing in specific circumstances
  • Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Cookies and Tracking Technologies

SAILIFILM uses cookies and similar technologies to:

  • Remember your preferences and shopping cart contents
  • Analyze website traffic and user behavior
  • Provide personalized product recommendations
  • Deliver targeted advertising and marketing content
  • Improve website functionality and performance

Types of Cookies:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Marketing Cookies: Used for advertising and promotion
  • Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

International Data Transfers

If you are located outside the country where our servers are located, your information may be transferred to, stored, and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

SAILIFILM does not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SAILIFILM Customer Service
Email: support@sailifilm.com
Phone: +86 185 6601 8767
Address: Room 11, 9/F, Cloud End, 111 Tung Chau Street, Kowloon, Hong Kong

Data Protection Officer:
Email: support@sailifilm.com

For customers in the European Union, you also have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is designed to be transparent about our data practices while protecting your privacy rights. We encourage you to read this policy carefully and contact us with any questions.