Terms of Service

Overview

Welcome to SAILIFILM, your premier destination for personalized color-changing car films and automotive customization solutions. These Terms and Conditions ("Terms") govern your use of our website, products, and services.

By accessing or using the SAILIFILM website (the "Site"), purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Site or services.

Definitions

"SAILIFILM," "we," "us," or "our" refers to SAILIFILM and its affiliates
"User," "you," or "your" refers to any individual or entity using our Site or services
"Products" refers to car films, wraps, installation tools, and related accessories
"Services" includes online shopping, order processing, customer support, and delivery

Acceptance of Terms

By using our Site or services, you represent and warrant that:

You are at least 18 years of age or the age of majority in your jurisdiction
You have the legal capacity to enter into binding agreements
If you are under 18, you have obtained consent from a parent or guardian
You will comply with all applicable laws and regulations

Privacy Policy

SAILIFILM respects your privacy and is committed to protecting your personal information. Please review our Privacy Policy, which describes how we collect, use, and protect your information. By using our Site, you consent to our privacy practices as outlined in our Privacy Policy.

Online Store Terms

Eligibility

To use our online store, you must:

Be at least 18 years old or have parental/guardian consent
Provide accurate and complete information
Have the legal right to purchase our products in your jurisdiction
Not be prohibited from using our services under applicable laws

Product Information

All product descriptions, specifications, and images are provided for informational purposes
We strive for accuracy but do not warrant that product descriptions are complete or error-free
Colors may vary due to monitor settings and photography limitations
Product availability is subject to change without notice

Site Access and Use

License to Use

SAILIFILM grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our Site for personal, non-commercial purposes, subject to these Terms.

Prohibited Uses

You agree not to use the Site or our services to:

Violate any applicable laws, regulations, or third-party rights
Transmit harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the Site's functionality
Use automated systems (bots, scrapers) without permission
Reproduce, modify, or distribute our content without authorization
Engage in fraudulent activities or misrepresent your identity

Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is protected by intellectual property laws and belongs to SAILIFILM or its licensors. You may not use, reproduce, or distribute our content without express written permission.

User Accounts

Account Creation

To access certain features and make purchases, you must create an account by providing:

Accurate and complete personal information
Valid email address and contact details
Secure password meeting our requirements

Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized access or security breaches
Keeping your account information current and accurate

Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activities.

Orders and Purchases

Order Process

Product Selection: Choose your desired car films and accessories
Cart Review: Review items, quantities, and pricing
Checkout: Provide shipping and payment information
Payment: Complete payment through secure processing
Confirmation: Receive order confirmation via email

Order Acceptance

All orders are subject to availability and acceptance
We reserve the right to refuse or cancel orders at our discretion
Order confirmation does not guarantee product availability
We may require additional verification for large or unusual orders

Pricing and Payment

All prices are displayed in the applicable currency and include applicable taxes
Prices are subject to change without notice
Payment must be received before order processing
We accept major credit cards, PayPal, and other approved payment methods
You authorize us to charge your payment method for the total order amount

Shipping and Delivery

Delivery timeframes are estimates and not guarantees
Risk of loss transfers to you upon delivery to the shipping address
You must provide accurate shipping information
Additional charges may apply for special delivery requirements
International orders may be subject to customs duties and taxes

Product Warranties and Disclaimers

Product Quality

SAILIFILM warrants that our products will be free from material defects in materials and workmanship under normal use conditions for the warranty period specified for each product.

Installation Disclaimer

Professional installation is recommended for optimal results
We are not responsible for installation errors or damage
DIY installation is at your own risk
Follow all installation instructions and safety guidelines

Warranty Limitations

Our warranties do not cover:

Damage from misuse, abuse, or improper installation
Normal wear and tear
Damage from accidents, weather, or environmental factors
Products modified or altered after purchase
Installation by unauthorized personnel

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Returns and Exchanges

Return Policy

Returns must be initiated within 30 days of delivery
Products must be unused, in original packaging
Custom or personalized products may not be returnable
Return shipping costs are the customer's responsibility unless the product is defective

Exchange Process

Contact customer service to initiate return/exchange
Receive return authorization and instructions
Ship product back in original condition
Processing time: 5-10 business days after receipt

Refunds

Refunds will be processed to the original payment method
Shipping charges are non-refundable unless we made an error
Refund processing time: 5-10 business days

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability shall not exceed the amount you paid for the specific product or service
We are not liable for indirect, incidental, consequential, or punitive damages
We are not responsible for damages to your vehicle or property from product use
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

Indemnification

You agree to indemnify and hold SAILIFILM harmless from any claims, damages, or expenses arising from:

Your use of our products or services
Your violation of these Terms
Your violation of any third-party rights
Any content you submit to our Site

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or supplier disruptions.

Governing Law and Disputes

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved through:

Informal Resolution: Good faith negotiation
Mediation: If informal resolution fails
Arbitration or Courts: As required by applicable law

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Site. Your continued use of our Site after changes constitutes acceptance of the modified Terms. We will notify users of material changes via email or prominent Site notices.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Contact Information

For questions about these Terms and Conditions, please contact us:

SAILIFILM Customer Service
Email: support@sailifilm.com
Phone: +86 185 6601 8767

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Thank you for choosing SAILIFILM for your automotive customization needs. We're committed to providing exceptional products and service while maintaining fair and transparent business practices.