Shipping Policy

At SAILIFILM, we're committed to delivering your premium color-changing car films quickly and safely. This Shipping Policy outlines our order processing, delivery options, and important shipping information.

How to Place an Order

Simple 3-Step Process:

Step 1: Product Selection

  • Browse our collection of color-changing car films
  • Select your desired products, colors, and quantities
  • Add items to your cart and review your selection

Step 2: Checkout Process

  • Provide accurate shipping and billing addresses
  • Choose your preferred payment method
  • Complete payment securely through our encrypted system

Step 3: Order Confirmation

  • Receive immediate order confirmation email
  • Review all product details, specifications, and shipping address
  • Contact us immediately if any information needs correction

Important Notice: We do not accept PO Box addresses for delivery. Please provide a physical street address where someone can receive the package.

Processing Time

Standard Processing: 1-2 business days

  • Orders are processed Monday through Friday (excluding holidays)
  • In-stock items ship within 1-2 business days of payment confirmation
  • Custom or special-order items may require additional processing time
  • You'll receive a tracking number via email once your order ships

Expedited Processing: For urgent orders, please contact our customer service team at support@sailifilm.com to discuss expedited options.

Shipping Options & Delivery Times

Standard Express Delivery

Delivery Time: 3-7 business days
Carriers: DHL, UPS, FedEx Express
Cost: FREE worldwide shipping

Coverage: We provide complimentary express shipping to most global destinations, ensuring your car films arrive quickly and safely.

Shipping Restrictions

We currently cannot deliver to the following locations:

  • Guam
  • American Samoa
  • Alaska
  • Hawaii
  • Puerto Rico
  • US Virgin Islands
  • Ukraine
  • India

If you're located in a restricted area, please contact us to explore alternative shipping arrangements.

International Shipping

Global Reach

SAILIFILM ships worldwide to bring premium car films to automotive enthusiasts everywhere. We use trusted international carriers to ensure safe delivery across borders.

Tracking Your Order

  • Tracking information provided via email once shipped
  • Monitor your package progress through carrier websites
  • Delivery confirmation available upon request

Customs, Taxes & Duties

Customer Responsibility:

  • All customs duties, taxes, and import fees are the customer's responsibility
  • Charges vary by country and are determined by local customs authorities
  • SAILIFILM is not responsible for any customs-related costs or delays
  • Contact your local customs office for specific information about potential charges

Important: Refusing to pay customs fees may result in package return to sender, and additional shipping costs may apply for redelivery.

Address Requirements

Accurate Information Required:

  • Provide complete, accurate shipping addresses
  • Include apartment/unit numbers when applicable
  • Ensure someone is available to receive the package
  • Update us immediately if address changes are needed

Address Restrictions:

  • No PO Box addresses accepted
  • Military APO/FPO addresses require special handling (contact customer service)
  • Rural or remote locations may have extended delivery times

Order Issues & Support

Lost Packages

Report Within 48 Hours: If your package is reported as delivered but not received:

  1. Check with neighbors and building management
  2. Verify the delivery address
  3. Contact us within 48 hours of expected delivery
  4. We'll initiate a carrier investigation and work toward resolution

Damaged Packages

Inspection Upon Delivery:

  • Inspect packages immediately upon receipt
  • Document any visible damage with photos
  • Keep ALL packaging materials (boxes, poly bags, protective materials)
  • Contact us immediately if damage is discovered

Damage Claims Process:

  1. Email support@sailifilm.com with order number and damage photos
  2. Keep all packaging materials until issue is resolved
  3. We'll coordinate with carriers for damage claims
  4. Replacement or refund will be processed once claim is approved

Package Delivery Issues

Delivery Confirmation:

  • Most carriers require signature for delivery
  • Packages may be left at secure locations at driver's discretion
  • Delivery notifications sent via email or SMS when available

Failed Delivery Attempts:

  • Carriers typically attempt delivery 2-3 times
  • Packages may be held at local facilities for pickup
  • Extended storage may result in return to sender

Order Modifications & Cancellations

Before Shipping

  • Contact us immediately to modify or cancel orders
  • Changes possible only before processing begins
  • Cancellations processed within 24 hours will receive full refunds

After Shipping

  • Orders cannot be modified once shipped
  • Return procedures apply for unwanted items
  • See our Return & Refund Policy for complete details

Special Shipping Services

Large Orders

For bulk purchases or commercial orders:

  • Special shipping arrangements available
  • Freight options for large quantities
  • Commercial delivery scheduling
  • Contact support@sailifilm.com for custom shipping solutions

Expedited Shipping

Rush delivery options available upon request:

  • Next-day and 2-day delivery in select regions
  • Additional fees apply for expedited services
  • Subject to product availability and location

Contact Information

Customer Service Team: Email: support@sailifilm.com
Response Time: Within 24 hours on business days

For Shipping Inquiries:

  • Order status updates
  • Tracking assistance
  • Delivery scheduling
  • Address changes
  • Shipping damage reports

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed (Emergency inquiries via email)

Additional Policies

For complete information about returns, exchanges, and refunds, please review our:

SAILIFILM is committed to providing exceptional shipping service to ensure your premium car films arrive safely and on time. Thank you for choosing us for your automotive customization needs!